Delete your account

You can delete your B-Axon Mitra account yourself, at any time, from either the website or the Android app. You do not need to contact us.

On the web: sign in, open Settings → Account, and choose Delete under Danger Zone.

In the Android app: open Settings from the bottom navigation, scroll to Danger Zone, and tap Delete account.

You will be asked to confirm with your password, or — if you signed up with Google — by typing your email address. This is deliberate: it means nobody holding your unlocked phone can delete your account without knowing one of those.

Everything tied to your account is erased immediately and permanently:

• Your account itself — email, name, and password.
• Every journey you built, with all its chapters, quizzes and results.
• Every script you uploaded, the original file, and the search index built from it.
• Every conversation with Mitra, on every surface.
• Your study calendar, notes, learning profile and progress history.
• Your subscription record and payment history.
• Notification tokens for any device you signed in on.

There is no trash and no recovery window for account deletion — unlike deleting a single journey or script, which stays recoverable for 30 days. Once the account is gone we cannot restore it, and neither can you by signing up again with the same address.

Nothing that identifies you. We keep anonymous, aggregate counts — how many journeys were created in a month, for example — which carry no link back to you or your account, and financial records where Indian tax law requires us to retain them. Those records are held by our payment provider, Razorpay, under their own retention rules, and contain the transaction, not your learning data.

Backups are the one delay: your data may persist in encrypted database backups for up to 35 days before those rotate out. It is not accessible through the product during that time.

Deleting your account ends any active plan straight away. We cannot refund or transfer the unused part of a term, so if you are partway through one you may prefer to simply stop using the account and let the term run out.

If you cannot sign in to delete the account yourself, write to us at support@baxon-mitra.com from the address on the account and we will do it for you. We aim to complete those requests within 30 days.

See our Privacy Policy for what we collect and why.